Software Technical Writer (Hybrid)

Sybrin is a leading IT software development company specialising in innovative solutions tailored to meet the evolving needs of businesses across various sectors. Our mission is to empower businesses with cutting-edge technology solutions that drive efficiency, enhance customer experiences, and facilitate growth.

At Sybrin System, we pride ourselves on delivering high-quality products and secure solutions, thanks in part to the combination of the ISO 9001:2015 certification for Quality Management and ISO 27001:2013 for Information Security Management. As an employee of Sybrin Systems, you will be expected to undergo periodic training to better understand your unique role in the security and quality ecosystem within Sybrin. These certifications are significant business enablers, and as such, ensuring our customers are receiving quality, secure service at every touchpoint within the organisation is critical.

Role Overview:

• Hybrid – Cape Town / Johannesburg

Qualifications and Experience:

• Matric / National Senior Certificate (NSC) / GCSE / Equivalent
• Technical writing certification or course
• Minimum of 3-5 years’ experience in software development environment

Key Responsibilities:

• Create and maintain product launch documentation.
• Create and maintain user documentation that is complete, clear, and user-centred.
• Continuously improve documentation value through ongoing updates and innovation.
• The documentation is intended to help users achieve a goal through the quick and efficient transfer of information.
• Collaborate with development teams to gather information on software products and services
• Respond to customer inquiries related to technical documentation
• Continuous Learning: Since technology is constantly evolving, a Technical Writer is expected to stay updated with the latest documentation trends and relevant technology related to documentation tools, as well as to the products for which they are writing. 

• Working knowledge of Hyper automation products (or an equivalent LCAP) at Developer level - this includes being comfortable with the software objects and applications within the Platform, hardware devices used with it, and other technical tools relevant to the product as they are added.
• A background in software development is preferred.
• Attention to Detail: Technical documentation requires accuracy and precision. Paying attention to details ensures that the information provided is correct and consistent.
• Analytical Thinking: The ability to analyze complex technical information and distill it into clear, understandable content for users is essential. This includes understanding the product functionality and its implications for users.
• Problem-Solving Skills: Technical writers often encounter challenges such as unclear information or complex concepts. Being able to research, analyze, and find solutions to these challenges is key.
• Adaptability: Products and technologies evolve rapidly. Technical writers need to adapt to changes, new features, and updates quickly, while also adjusting their documentation accordingly.
• Collaboration and Teamwork: The Technical Writer works closely with subject matter experts, developers, designers, and other stakeholders. Strong collaboration skills help in gathering information, validating content, and ensuring documentation meets the needs of all stakeholders.
• Time Management and Prioritization: Managing multiple projects and deadlines is common for technical writers. Effective time management and the ability to prioritize tasks ensure that documentation projects are completed on schedule.
• Empathy and User Advocacy: Understanding the perspective of the end-users and advocating for their needs in the documentation is important. Empathy helps in creating documentation that is user-friendly and addresses common user challenges.
• Clear Communication: Beyond writing skills, clear verbal communication is important for discussing requirements, gathering information, and collaborating with team members.
• Professionalism and Ethics: Upholding professional standards in communication, respecting confidentiality, and maintaining ethical conduct in handling sensitive information are essential traits for technical writers.